David L
MASSILLON, OH | 2016 Chevrolet CorvetteOctober 18, 2026
Their phone system is very poor. No updates, and very difficult to speak to someone.
Suzanne G
CANTON, OH | 2026 Chevrolet TrailblazerOctober 15, 2026
I went in with the idea it was basically a waste of time since I had been turned down, or had a ridiculous "deal" given to me by other dealerships in the area, that I would be getting into a vehicle of any kind that fit my budget. I was mistaken, shocked and so beyond thankful for Mr. Black and the other gentleman, I can't remember his name though, being able to get me into my new Chevy with a payment i could afford, and taking the broken car off my hands as well! I will always come back to you guys for life and tell everyone i know to go to you for their cars!
Dennis S
MASSILLON, OH | 2021 Chevrolet ColoradoOctober 13, 2026
Took my truck in for service for oil change, tire rotation etc. A leak was found and they had the truck for over a week. No communication from the dealer. I called over and over, left voice mail and received no call back. Had to drive to the location with the rental and ask in person if my truck was done. It was so I was given the keys and left. I went on a work trip to Marietta, Ohio and something felt off. Upon my return people were waving at me saying something is wrong with my drivers side rear tire. I leaned out and saw it was wobbling when I drove. I went to the dealer again and was told that it was installed incorrectly and they corrected the problem. This is a very dangerous situation and could had led to a wreck. I understand if things take long, Just communicate that with the customer so they are not wondering whats going on.
Theodore A
MASSILLON, OH | 2026 Chevrolet Silverado 2500 HDOctober 11, 2026
Really enjoyed the service from the body shop I had 2 scratches on a truck that wasn't even 2 weeks old they repaired it couldn't even tell they were ever there
Will R
ALLIANCE, OH | 2022 Chevrolet 1500 Silverado LTDOctober 9, 2026
Service department was absolutely awful to communicate with
Dennis W
CANTON, OH | 2024 Chevrolet EquinoxOctober 3, 2026
Right side mirror cover keeps coming off at every car wash - including yours. Aparantly the attachment clips are faulty, The dealership said that it wasn't covered under warranty, and wanted to sell me an expensive replacement. Since Chevrolet refuses to support their product, I'll need to try Gorilla Glue.
Response from Progressive Chevrolet
October 5, 2026It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
Debra A
CANTON, OH | 2023 Chevrolet Suburban 1500September 28, 2026
Lilly was just outstanding! She is newer, but perfect in all aspects!! Great personality for dealing with people!
Response from Progressive Chevrolet
September 30, 2026Reading your review completely made our day! Thank you so much for spreading the word about your experience. If there is absolutely anything you need down the road, just say the word. Take care!
Nicholas C
WOOSTER, OH | 2025 Chevrolet Silverado 1500September 21, 2026
A guy backed onto my truck! You guys fixed it and made it look like new!
Outstanding job!!!! Thank you!
Response from Progressive Chevrolet
September 22, 2026Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Progressive Chevrolet Company. Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Ann H
MEDINA, OH | 2027 Chevrolet EquinoxSeptember 19, 2026
Easy scheduling, excellent service. My advice was a good listener and documented my concerns. Service was great!
Response from Progressive Chevrolet
September 20, 2026We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
Christopher P
LOUISVILLE, OH | 2026 Chevrolet TraverseSeptember 17, 2026
I was very happy with the no pressure sales approach from Breanna. She helped me with my needs and walked me through everything the entire time.
Response from Progressive Chevrolet
September 17, 2026We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Progressive Chevrolet Company and we hope to see you again soon!