About Progressive Chevrolet Company

I've been coming here for a while. Came today for my oldest kid to get her credit going. Had zero credit. It was easy and they made it quick. Brought out exact vehicle we wanted to buy. It was like they knew us! Ryan has been our sales guy for a few years.

Hands down for my first vehicle purchased from a dealer the best place to go, I had Zack Smith and Jason Kirby and they were great and they helped me through the whole process in a very timely manner and got me into the truck that I wanted and with every feature I wanted. If you're looking for a new or even used vehicle Progressive Chevy is the way to go you won't be disappointed!

Eric took care of all my service needs. Everything was done in a timely manner.

Unbelievable. In a good way! That’s the word that best describes the sales management team at Progressive Chevrolet. Last night I saw a commercial from them advertising $5000 for any trade on any certified used vehicle. I went to the website and checked inventory to see if they had anything of interest and found a 2019 GMC Acadia. Low mileage, low price, good shape, so I signed up. Next morning started with a text message from a sales rep and after a couple preliminary questions, I decided I would take a drive, one and a half hours away, to buy a car. I also needed a couple additional hours to clear out the work van that I was trading, so I decided to forfeit a day’s pay from work. I asked pointed questions and was reassured by text message that the car was still available and that I would be getting $5000 for my trade which was worth about 1/10th of that, scrap metal and a new set of tires. Upon arriving there were a number of things that raised flags, starting with that the person who came to help me was different from who I had been communicating with. He then proceeded to go through the checklist for trading in a vehicle, and in the back of my mind I was wondering why he was going through all that when he was going to give me $5000 and scrap the van anyway. Flag #2. He went out to bring up the Acadia and I caught him as he parked it outside the showroom, and asked straight up if I was getting the $5K for the van. His response was that that program was only on ‘certified’ vehicles and the Acadia was not one of them. I said it was last night and then showed him the text from his associate that confirmed it. Flag #3. A short debate and he went to get his manager. A longer debate intertwined with his possibly convincing argument and I decided this was all the old bait and switch game and a waste of time, time that I really could not afford to waste. The manager realizing my frustration, offered to fill up my gas tank and instructed the salesman to accompany me to do so, and afterwards headed out. I got about halfway home, maybe 45 minutes out, with thoughts of false advertising, my lawyer daughter, and the state attorney general rumbling through the front of my head, while the financial loss for the day lingered in the back, I get a call from the head manager of the sales department, who said they had looked further into the problem and discovered that it was a typing error by a third party unassociated with the dealership that produced the “Certified” heading. I thought he was simply calling to provide additional explanation and leave it at that. I answered that I lost a days’ work, did all my due diligence so I wouldn’t get into this situation and here we were. Surprisingly, he asked me what I would like to see, to have this resolved. My response was that I came down there completely prepared to buy a car, at the advertised price and get $5K for my trade. He responded by offering $3500. That got my interest and after a little back and forth, agreed on a slightly higher number, compensating me for the new tires that I wanted to replace with junk before I turned the van over, and that barring anything detrimental on the Acadia, we had a deal. I continued home thinking I would go back Monday to close the deal because we had dinner plans with another couple that evening. As we were walking into the restaurant, my phone rings. I answer It and to my surprise, it’s the general manager again. My first thought was that they were backing out of the agreement. He started, “We have been talking about this situation with the owners, trying to sort out what happened as far as the misrepresentation in the advertising and they decided to offer the entire $5000 as advertised.” Wait; What??? Say that again! So he did. I couldn’t believe it. I stammered my way, dumbfounded, through the rest of the conversation and assured him that I would be back the next day, which I did, completed the deal, picked up my Acadia, and as an unexpected bonus, got several free oil changes and warranty stuff unexpectedly. Unfortunately, I couldn’t use the oil changes because it doesn’t make sense to drive three hours for that. So for anybody that might be thinking that all car dealers are the same and routinely practice bait and switch tactics, I can unequivocally state that PROGRESSIVE CHEVY is not one of those. Also, a little preemptive preparation doesn’t hurt.

I had a small problem and they got it taken care of right away.

Bre Curtis assisted my husband and I in purchasing a silver 2020 GMC Terrain. She was knowledgeable, kind, helpful and funny, an absolute pleasure to deal with! I was nervous going to the dealership ( I do not like sales pressure) but she was so kind and down to earth that she actually made buying a car fun! If you are in the market to buy a car please go to Progressive Chevrolet and ask for Bre!

Jim hall was the absolute best we’ve ever worked with at a dealership, I’d recommend him and progressive to anyone!!! Stop in and see Jim it will be worth it! He helped us out of a jeep neither one of us were happy with that’s e were suckered into getting!!!

I had an excellent experience leasing my new trail boss Silverado. TJ White was so helpful and made it a seamless process. The finance manager Francesca Gladman was awesome and made the paperwork easy to understand. Overall I have a beautiful new truck with a great payment. I really enjoyed my experience.

My husband and I had a great experience buying our second truck from Progressive. Jim Hall was very attentive, answered all of our questions well, and just spent the time and effort to make sure we went home with the vehicle we wanted. We would definitely go back to Progressive Chevrolet again!

Josh from Progressive Chevrolet Massillon got me in the perfect, made the my first time buying a car easy and great. This is the place to go for sure !!

I was placed in the perfect car...2018 Chevrolet Equinox LT AWD 4D Sport Utility... I had a great experience at Progressive Chevrolet in Massillon, Ohio on March 17,2021. The process was stress free and pleasant. My Sales Rep. Solutions Provider, T.J. White, was very thorough and knowledgeable.Very respectful young man. He goes above and beyond for his customers. He was able to find me a vehicle that suited my needs.I was placed in the perfect car. It looked brand new, being a used car, and he showed me all the great options. A very special Thank You to Challice in the finance dept...GREAT PEOPLE

After arriving for my scheduled appointment, I was greeted as soon as I walked in. The original sales rep I spoke to was still with a customer when I arrived, but I didn't have to wait. Another sales rep, Josh Henderson, jumped right in to help me. He was patient with me throughout the entire process and provided excellent customer service. He found the perfect car for me & I am very happy with my purchase! Fran Gladman in Finance was very friendly & helpful. She went over everything & made things very easy to understand. 5 Star Team!!!

Good company. Good service. I have been a good customer for a number of years.

I had a great experience at Progressive. Jim Hall is professional and trustworthy. I was very pleased with his explanations, attentiveness, and knowledge of the product line. I will definitely be going back.

Rylee Popio was fantastic to work with! I’m high risk amd have been safe at home and so she introduced me to the features of my new 2020 Chevy Traverse through Google meet! Thanks Rylee for going above and beyond!

We walked with something better than we expected. Garrick was so nice and helpful. We ended up with such a great deal for something so nice.

Great salesman and dealership. Our needs were met promptly. We ended up walking out with something much better than we expected. I will definitely be going back.

I went to Progressive Chevrolet in Massillon and the customer service was great. Bri Curtis was our Solutions Provider and was very knowledgeable and helpful in finding a new vehicle. I love my new 2018 Chevy equinox and it’s all great thanks to the progressive Chevy team. Ty

We have been buying our cars at Progressive Chevrolet for years and wouldn't dream of going elsewhere. Always a pleasure and we always walk away with a deal (and a vehicle) that is perfect for us! Our sales team was, as always, excellent! We would recommend Progressive to anyone looking for a new car.

My wife and I recently purchased a brand new 2020 Chevy equinox from Progressive Chevy. We worked with Sarah for our sales person and she Did an excellent job on all of our questions make sure we were comfortable through the whole process and really work to make sure that we got a good deal that was both beneficial not only to the dealer but to us as well and we thank her for all the hard work that she did

Sarah Caldwell got this deal done. Thanks Sarah! I know where to go when I need my next vehicle.

Bre went above and beyond to help me Left with an awesome Equinox at a great price. Everyone was awesome to work with.

I purchased from here and also get all my repair done here. Great people great prices.

Excellent staff at progressive I would highly recommend them to anyone.I enjoyed everyone that I talked to . And they chose the perfect vehicle for me . Thanks to all at progressive Chevrolet

Fran and Sarah were great. They were very informative and went out of the way for us to make us happy. They explained everything so I could understand and not feel pressured at all. The best experience I have had in many years. I live an hour and a half away and it was well worth the trip!